Pt Library Customer Adviser - Virtual Information Center
Budget: €12 – €18 EUR
The Library Customer Adviser is responsible for providing customer service directly and on-site. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.
DUTIES:
Performs readers’ advisory and reference work.
Shelves returned materials.
Searches for requested materials.
Performs duties that require proficiency with a variety of hardware and software.
Participates in the location’s responsibilities including, but not limited to, desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
Assists with programs, displays, and meeting room approvals.
Refers customers to Managers, Librarians, or Specialists as appropriate.
May prepare and deposit money from fees.
May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
Participates in regular self-directed training to ensure preparedness.
Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets.
Assists customers with resumes, job searches, internet use, and basic word processing.
Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
Uses the Library’s automated system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
Respects and maintains confidentiality of customers, peers and branch/department.
Other duties as assigned.
DUTIES:
Performs readers’ advisory and reference work.
Shelves returned materials.
Searches for requested materials.
Performs duties that require proficiency with a variety of hardware and software.
Participates in the location’s responsibilities including, but not limited to, desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
Assists with programs, displays, and meeting room approvals.
Refers customers to Managers, Librarians, or Specialists as appropriate.
May prepare and deposit money from fees.
May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
Participates in regular self-directed training to ensure preparedness.
Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets.
Assists customers with resumes, job searches, internet use, and basic word processing.
Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
Uses the Library’s automated system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
Respects and maintains confidentiality of customers, peers and branch/department.
Other duties as assigned.