Excel Support Specialist (Philippines-Based)
Budget: $10 – $20 USD
Here's the job description:
Excel Support Specialist (Philippines-Based, On-Demand)
Part-Time | Remote | Long-Term Opportunity
About the Role
We’re launching a new on-demand support service called Excel Panic Button, and we’re looking to hire 1–2 Philippines-based Excel Support Specialists to help our customers in moments of spreadsheet chaos. This is a long-term, scalable role with growth potential. We’re looking for calm, reliable professionals who are not only Excel experts but also excellent communicators with a heart for customer care.
Key Responsibilities
Provide on-demand, email-based support for customers experiencing urgent Excel issues.
Reply to support tickets within 5 minutes, even if it’s just a reassuring message that help is on the way.
Troubleshoot and resolve most Excel problems within 1 hour or less.
When an issue falls outside the scope (too custom, too large, or repetitive), kindly guide the customer on how to resolve it themselves.
Maintain a friendly, human tone in all communications (scripts provided).
Protect sensitive data by signing and honoring a Non-Disclosure Agreement (NDA).
Product Logistics
Customers submit tickets via our system, often with screen recordings or file attachments.
Support is strictly email-based—no chat, calls, or meetings.
Expect low ticket volume at first, growing steadily over time.
Shift coverage will be rotated or split as the team expands.
Schedule & Requirements
Availability Window: 9 AM – 8 PM EST (your specific shift will be coordinated)
On-Call Model: Only work when support is requested
Must have:
Strong, stable internet connection
Quiet, distraction-free workspace
A willingness to sign an NDA
Who You Are
Kind and empathetic—able to respond calmly to customers who may be stressed or panicking.
Extremely reliable—you show up when you say you will and always follow through.
Fast and responsive—you don’t leave people waiting or guessing.
Personable and professional—you write like a human, not a robot.
Required Skills
Expert-level proficiency in Microsoft Excel (formulas, pivots, formatting, cleanup, VBA, etc.)
Fluent written English—you can write clearly, professionally, and with warmth
Comfortable using Excel on both PC and Mac (PC required)
This Role Is Not a Fit If You…
Have unreliable availability or frequently miss scheduled hours
Take longer than 5 minutes to respond during your on-call window
Lack strong Excel fluency or confidence with common spreadsheet tasks
Struggle with clear, friendly, written English
Use robotic, curt, or overly technical language with customers
Have difficulty following instructions or miss important details
Do not answer the last question in the application with "Excel VA"
Why Join Us?
Be part of an exciting new product from the ground up
Flexible, remote work on a schedule that fits your life
Supportive leadership and clear expectations
Opportunity to grow with the business long-term
To Apply:
https://docs.google.com/forms/d/e/1FAIpQLSf9xcO6n9eyT0L9Ll9gJ5plDjot5TSYhuTraoFyr6BKqOzMrA/viewform
Excel Support Specialist (Philippines-Based, On-Demand)
Part-Time | Remote | Long-Term Opportunity
About the Role
We’re launching a new on-demand support service called Excel Panic Button, and we’re looking to hire 1–2 Philippines-based Excel Support Specialists to help our customers in moments of spreadsheet chaos. This is a long-term, scalable role with growth potential. We’re looking for calm, reliable professionals who are not only Excel experts but also excellent communicators with a heart for customer care.
Key Responsibilities
Provide on-demand, email-based support for customers experiencing urgent Excel issues.
Reply to support tickets within 5 minutes, even if it’s just a reassuring message that help is on the way.
Troubleshoot and resolve most Excel problems within 1 hour or less.
When an issue falls outside the scope (too custom, too large, or repetitive), kindly guide the customer on how to resolve it themselves.
Maintain a friendly, human tone in all communications (scripts provided).
Protect sensitive data by signing and honoring a Non-Disclosure Agreement (NDA).
Product Logistics
Customers submit tickets via our system, often with screen recordings or file attachments.
Support is strictly email-based—no chat, calls, or meetings.
Expect low ticket volume at first, growing steadily over time.
Shift coverage will be rotated or split as the team expands.
Schedule & Requirements
Availability Window: 9 AM – 8 PM EST (your specific shift will be coordinated)
On-Call Model: Only work when support is requested
Must have:
Strong, stable internet connection
Quiet, distraction-free workspace
A willingness to sign an NDA
Who You Are
Kind and empathetic—able to respond calmly to customers who may be stressed or panicking.
Extremely reliable—you show up when you say you will and always follow through.
Fast and responsive—you don’t leave people waiting or guessing.
Personable and professional—you write like a human, not a robot.
Required Skills
Expert-level proficiency in Microsoft Excel (formulas, pivots, formatting, cleanup, VBA, etc.)
Fluent written English—you can write clearly, professionally, and with warmth
Comfortable using Excel on both PC and Mac (PC required)
This Role Is Not a Fit If You…
Have unreliable availability or frequently miss scheduled hours
Take longer than 5 minutes to respond during your on-call window
Lack strong Excel fluency or confidence with common spreadsheet tasks
Struggle with clear, friendly, written English
Use robotic, curt, or overly technical language with customers
Have difficulty following instructions or miss important details
Do not answer the last question in the application with "Excel VA"
Why Join Us?
Be part of an exciting new product from the ground up
Flexible, remote work on a schedule that fits your life
Supportive leadership and clear expectations
Opportunity to grow with the business long-term
To Apply:
https://docs.google.com/forms/d/e/1FAIpQLSf9xcO6n9eyT0L9Ll9gJ5plDjot5TSYhuTraoFyr6BKqOzMrA/viewform