Customer Service Representative
Budget: $8 – $15 USD
JHampton & Co. is a full support virtual call center staffing company that connects our customer service agents with legit Fortune 500 clients to become certified in their software and programs. Our combined 7+ years of experience in the call center field affords our team to guide our agents on being successful in each opportunity.
Our agents have unlimited options to:
- earn competitive pay
- create a work-life centered around comfort and convenience
- invest in themselves to develop as Customer Service Professionals
- receive quality, continuous resources from our support team and more.
We are currently seeking remote Customer Service Professionals. Our CSPs handle sales, technical and support calls for some of your favorite brands. Becoming a CSP with JHampton and Co means earning an income from the comfort of your home. Here's what we're looking for in our agents:
Responsibilities
- Manage large amounts of incoming calls
- Professional, outgoing personality
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
Must be at least 18 years old.
Ability to pass a background check.
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
*Disclaimer: We currently only accept US-based agents; except in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin
Our agents have unlimited options to:
- earn competitive pay
- create a work-life centered around comfort and convenience
- invest in themselves to develop as Customer Service Professionals
- receive quality, continuous resources from our support team and more.
We are currently seeking remote Customer Service Professionals. Our CSPs handle sales, technical and support calls for some of your favorite brands. Becoming a CSP with JHampton and Co means earning an income from the comfort of your home. Here's what we're looking for in our agents:
Responsibilities
- Manage large amounts of incoming calls
- Professional, outgoing personality
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
Must be at least 18 years old.
Ability to pass a background check.
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
*Disclaimer: We currently only accept US-based agents; except in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin