Customer Service Representative

Job Summary:
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

Job Functions:
Inbound or outbound call-center customer service 85%
Data collection/maintenance 10%
Customer information data maintenance 5%

Key Job Responsibilities:
Responds to requests and calls from customers related to client specific programs and products
Identifies and responds to customer's needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call related information of each call received for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Note! These full-time positions are 100% work-from-home and are only available to residents of the contiguous United States.