Customer Service Coordinator
Budget: $1,500 – $3,000 USD
We are currently seeking a Customer Service Coordinator. In this position, the Customer Service Coordinator will support inside and outside sales representatives
Responsibilities / Essential Functions :
Responsible for increasing customer retention through process knowledge and program management implementation; Required to manage revenue backlog based on assignment;
Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners;
Create tutorials and facilitate customer meetings via webinars; Interacts and collaborates on a daily basis with internal / external cross functional teams to ensure initiatives and customer’s needs are met on schedule;
Pro-actively consults with internal / external sales teams to ensure program commitments to the customer are in line with company capabilities;
An expert in direct sales order entry system, value added-services, and all operational processes
Responsibilities / Essential Functions :
Responsible for increasing customer retention through process knowledge and program management implementation; Required to manage revenue backlog based on assignment;
Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners;
Create tutorials and facilitate customer meetings via webinars; Interacts and collaborates on a daily basis with internal / external cross functional teams to ensure initiatives and customer’s needs are met on schedule;
Pro-actively consults with internal / external sales teams to ensure program commitments to the customer are in line with company capabilities;
An expert in direct sales order entry system, value added-services, and all operational processes