E-Commerce VA Needed: Digital Account Fulfillment & Customer Support
Budget: $250 – $750 USD
We run a fast-paced digital business specializing in premium digital subscriptions. We are expanding our team and need a highly responsive Virtual Assistant to help us manage daily operations, specifically order fulfillment and customer inquiries.
If you are tech-savvy, love solving problems, and enjoy keeping customers happy, we would love to work with you!
What We Need You To Do:
Process Orders: Fulfill orders promptly by delivering premium account credentials to our buyers.
Manage Tickets: Act as our frontline support using our structured workflow to answer questions and resolve concerns.
Troubleshoot Issues: Investigate and resolve account bugs, unexpected suspensions, or login blocks quickly to minimize buyer frustration.
Report & Escalate: Keep us updated on recurring technical issues so we can improve our systems.
Who We Are Looking For:
Someone with consistent daily online availability and fast response times.
A clear, friendly communicator who handles frustrated buyers with patience.
Experience with digital goods, premium accounts, or general technical support is highly preferred.
Compensation:
The starting budget for this position is $30 per week.
Application Instructions:
We are looking for someone who pays close attention to detail and is definitely not an automated bot. To prove you are a real human who read this entire description, please start your proposal with the word "Pixel" and tell us your favorite food in the very first sentence. We will automatically decline any proposals that miss this step.
If you are tech-savvy, love solving problems, and enjoy keeping customers happy, we would love to work with you!
What We Need You To Do:
Process Orders: Fulfill orders promptly by delivering premium account credentials to our buyers.
Manage Tickets: Act as our frontline support using our structured workflow to answer questions and resolve concerns.
Troubleshoot Issues: Investigate and resolve account bugs, unexpected suspensions, or login blocks quickly to minimize buyer frustration.
Report & Escalate: Keep us updated on recurring technical issues so we can improve our systems.
Who We Are Looking For:
Someone with consistent daily online availability and fast response times.
A clear, friendly communicator who handles frustrated buyers with patience.
Experience with digital goods, premium accounts, or general technical support is highly preferred.
Compensation:
The starting budget for this position is $30 per week.
Application Instructions:
We are looking for someone who pays close attention to detail and is definitely not an automated bot. To prove you are a real human who read this entire description, please start your proposal with the word "Pixel" and tell us your favorite food in the very first sentence. We will automatically decline any proposals that miss this step.