Backoffice remote administrator

Job Description: • This role is suitable for a person with a passion for learning and working in a digital environment. • The role of the back-office administrator is to participate in the maintenance, support, and evolution activities of the company • The role entails administering the backend processes in collaboration with other team members to meet the business requirements • The person will report to the product owner directly • The person will be responsible to administer and maintain the order fulfillment process • The person will be responsible to keep a check on complaints and fulfilling the customer’s requirements on time • Provide assistance with general administrative duties • Maintain the back-office architecture and standards in accordance with the application requirements, the baseline architecture, and the business continuity plans • Monitor and analyze technical logs in order to ensure the security and service continuation • Document the infrastructure and services where needed and maintain the documentation • The person should be able to work in a team environment • The back-office team is one of the most important teams in any business as they have a very vital role in business growth by ensuring the customers have a good experience Requirements • Minimum 2 years of experience in customer services or office administrative duties • Good written and verbal communication skills and proficiency in writing instructional content • Ability to comprehend and interpret instructions, and ask clarifying questions to ensure understanding • Ability to write routine reports and correspondence • Ability to respond to common inquiries or complaints from clients with a strong, professional customer service orientation • The position requires basic analytical skills. • Ability to understand and carry out general instructions in standard situations • Ability to solve problems in standard situations • Proficiency with designing instructional systems, models, and methodologies, • Proficiency with word processor and presentation software applications including Word and PowerPoint • Excellent time management skills with a proven ability to meet deadlines. • Ability to function well in a high-paced and at times stressful environment. • Extensive knowledge of office administration • You will have to work during the EST Time zone YOUR MISSION • Carrying customers through the post-sale onboarding process and setting the tone for the excellent service they will receive. • Helping customers continually achieve their objectives and ensuring their measures of success are met. • Being the main point of escalation for customers; their representative within the network • Helping to identify customers that are 'at risk' and set recovery plans in place to win them back around. • Ensuring that for every customer, we know what they love about our platform, and what we could improve. • Helping to determine, design and develop new ways for our customers to get the most out of our platform. A LITTLE BIT ABOUT YOU • Degree level education or equivalent life experience. • You'll be working with clients and in a team environment, so ideally you'll get energy from working with people. • You're comfortable communicating and building relationships. • You have a growth mindset and you're always looking to learn; we're looking for someone who can both grow the role and their career at the same time. • You excel in a high-growth environment, working at a startup pace, embracing change and adjusting course regularly