BILINGUAL (Spanish>English or English<Spanish) CUSTOMER SERVICE AGENT (FEMALE) TRAVEL AND VACATION SECTOR
Budget: $8 – $12 USD
Hi, I'm looking for an experienced "Online Customer Service Agent". We are an online Tour and Activities agency, we receive customers from all over the world through Viator, Expedia, TripAdvisor, and other Tourism platforms. 85% of our customers speak English, and the other 15% speak Spanish. We need you to speak Spanish because you will have to constantly communicate with our "operations staff," the people doing all the work in the field.
WORK DESCRIPTION:
From 4 to 6 hours a day. Intervention in different checkpoints during the day (Cancun's Mexico time -5 GMT). You will have to start.
This work profile is intended to be a long work relationship and growing with our business. We are growing really fast.
You will be monitoring our customer's pickups and interacting with them and our operations team via SMS, WhatsApp, and occasionally by phone call.
You will receive a list of departures for the next day (not more than 15 on average). You will need to organize them.
We will provide a list of speech protocols. What you need to tell/write to the customers is already written as a guide for the different possible scenarios.
SKILLS NEEDED FOR THIS JOB:
- Full concentration on the tasks at hand
- Able to communicate in English and Spanish (English level required 50%, preferably fluent)
- Knowledge of basic software for this job, MS Office, Google Maps, Screen Capture, Skype, Zoom, Word
Processing Programs.
- Ability to interact with others through the internet, chat, voice calls, and video calls.
- Agile typing speed.
- Initiative, common sense, and knowing how to resolve situations in unforeseen situations.
Payment will be weekly but calculated by the total of hours worked.
Please mention the word "Deltha" to know you have read the entire request.
WORK DESCRIPTION:
From 4 to 6 hours a day. Intervention in different checkpoints during the day (Cancun's Mexico time -5 GMT). You will have to start.
This work profile is intended to be a long work relationship and growing with our business. We are growing really fast.
You will be monitoring our customer's pickups and interacting with them and our operations team via SMS, WhatsApp, and occasionally by phone call.
You will receive a list of departures for the next day (not more than 15 on average). You will need to organize them.
We will provide a list of speech protocols. What you need to tell/write to the customers is already written as a guide for the different possible scenarios.
SKILLS NEEDED FOR THIS JOB:
- Full concentration on the tasks at hand
- Able to communicate in English and Spanish (English level required 50%, preferably fluent)
- Knowledge of basic software for this job, MS Office, Google Maps, Screen Capture, Skype, Zoom, Word
Processing Programs.
- Ability to interact with others through the internet, chat, voice calls, and video calls.
- Agile typing speed.
- Initiative, common sense, and knowing how to resolve situations in unforeseen situations.
Payment will be weekly but calculated by the total of hours worked.
Please mention the word "Deltha" to know you have read the entire request.