Apartment Inquiry Email Manager

I rent out several furnished flats and individual rooms and want every prospective tenant to feel that their first email lands in a professional, helpful inbox. Your core responsibility is to monitor a dedicated email account, answer questions about availability, pricing, house rules, and local amenities, and then guide qualified leads to the next step—whether that is sending our digital application form or arranging a viewing slot in my calendar.

To keep our communication consistent, I will provide a detailed FAQ, current vacancy list, template replies, and a shared Google Calendar. You simply personalise responses, log each interaction, and flag any unusual requests or urgent issues for me. Fast, friendly replies within a few business hours are the standard I want to uphold.

Deliverables
• Daily inbox sweep and reply to all new messages
• Lead log updated in Google Sheets after every contact
• Viewing or application link sent once a prospect is pre-qualified
• Weekly summary report highlighting common questions and any concerns

Acceptance criteria
• Average email response time under 4 hrs (business hours)
• All leads recorded with complete contact details and inquiry notes
• Zero unanswered messages more than 24 hrs old

Experience with Gmail (or similar), Google Sheets, and clear written English will make this smooth, but I value reliability and a courteous tone above all.