Service Request Tracker with Power BI

I need a Power BI expert to develop a comprehensive service request and escalation tracking system. The main goal is to improve ticket resolution time.

Key Requirements:
- Track service requests from Phone, Manual, and Email channels.
- Monitor and visualize key metrics:
- Average ticket resolution time
- Number of escalations
- Customer satisfaction scores
- Use Power BI Desktop, Power Query, and Power BI Service
- Implement Row-Level Security (RLS) for data confidentiality
- Automate data retrieval, reducing manual work

Ideal Skills and Experience:
- Strong expertise in Power BI and data visualization
- Experience with API automation (Postman)
- Familiarity with service request management and escalation processes
- Ability to implement RLS and ensure data security

Your work will help us reduce ticket resolution time and enhance overall service efficiency.