Virtual Assistant: Insights Research & Admin
Budget: $15 – $25 AUD
Our business needs steady support gathering meaningful customer insights and handling day-to-day admin work that keeps operations running smoothly.
Core focus
– Track, organise, and analyse customer-related data from public sources, reviews, social feeds, and internal records. Summaries should reveal buying patterns, pain points, and emerging opportunities I can act on quickly.
– Tackle routine administrative duties such as inbox triage, light document prep, file upkeep, and calendar coordination so I can stay focused on strategy.
Workflow & tools
Most of our documents live in Google Workspace, though many files still sit in Microsoft Office. Project boards in Trello or Asana may be spun up for larger initiatives, so ease in any of those environments will help you hit the ground running.
What success looks like
• A concise customer-insight report delivered every week, clearly highlighting trends, questions that need follow-up, and suggested actions.
• Inbox, files, and schedules kept current with minimal oversight.
• Quick response to ad-hoc research or admin requests during agreed working hours.
If you enjoy turning raw information into practical recommendations while keeping back-office tasks under control, this collaboration should suit you well.
Core focus
– Track, organise, and analyse customer-related data from public sources, reviews, social feeds, and internal records. Summaries should reveal buying patterns, pain points, and emerging opportunities I can act on quickly.
– Tackle routine administrative duties such as inbox triage, light document prep, file upkeep, and calendar coordination so I can stay focused on strategy.
Workflow & tools
Most of our documents live in Google Workspace, though many files still sit in Microsoft Office. Project boards in Trello or Asana may be spun up for larger initiatives, so ease in any of those environments will help you hit the ground running.
What success looks like
• A concise customer-insight report delivered every week, clearly highlighting trends, questions that need follow-up, and suggested actions.
• Inbox, files, and schedules kept current with minimal oversight.
• Quick response to ad-hoc research or admin requests during agreed working hours.
If you enjoy turning raw information into practical recommendations while keeping back-office tasks under control, this collaboration should suit you well.