Saudi Fintech Platform UX Journey Design

Design comprehensive customer journeys for a Saudi financial platform specializing in stock market data and investment analytics.

What We Need:
-Customer Journey Maps for 3 customer types (Retail, Institutional, Corporate)
-Pain point analysis and optimization opportunities
-Interactive User Flow Diagrams
-Technical requirements for developers
-Conversion rate optimization strategies

Essential Requirements:

-Customer Journey Design experience
-Proven financial services background (Banking/Investment/Fintech)
-Expert in Figma, Miro, Lucidchart

-Strong UX Research and data analysis skills
-CRM systems and Analytics tools experience

Preferred Qualifications:
-Investment/trading platform experience
-Middle East market knowledge
-B2B & B2C platform experience
-AI/UX integration knowledge
-Multi-language platform experience

Portfolio Must Show:
-Financial services Customer Journey projects
-Investment platform UX improvements
-B2B enterprise customer experience work
-Proven conversion optimization results
-Multi-platform experience (Web/Mobile/API)



Deliverables:

1.Detailed Customer Journey Maps

2.User Flow Diagrams & Wireframes

3.Technical Requirements Documentation

4.Optimization Strategy Recommendations

5.KPI Framework & Analytics Setup


Quick Facts:
-Industry: Fintech/Investment Platform
-Market: Saudi Arabia & GCC
-Platform: Web + API
-Users: Retail + Institutional + Corporate
-Model: Freemium to Premium SaaS + share revenue + fees

Success Metrics:
-User conversion rates
-Customer lifetime value
-Platform engagement
-Retention rates

Ready to make an impact in the fastest-growing fintech market in the Middle East?