Customer Satisfaction Survey Questions
Budget: $15 – $25 USD
I’m preparing a short customer-satisfaction survey that zeroes in on perceptions of our product quality, but instead of sending it only to current buyers I want to open it to the general public.
What I need from you is a concise set of well-phrased questions that:
• reveal how people judge the reliability, durability, design, and value of the product,
• separate first-hand users from respondents who have only heard about us, and
• capture both quantitative ratings (Likert scale) and a few insightful open-ended comments.
Please structure the questionnaire so it can slip straight into Google Forms or Typeform without extra formatting, starting with a clear screening question about prior experience with the product and ending with a brief demographics block. Ten to twelve items total should do the job.
When you deliver, include:
1. The full question text, answer scale, and logic notes (e.g., any skip patterns).
2. A one-paragraph rationale explaining how each item ties back to product-quality perception.
If you have experience validating survey instruments or running pilot tests, mention it—quick iterations after the first draft would be a plus.
What I need from you is a concise set of well-phrased questions that:
• reveal how people judge the reliability, durability, design, and value of the product,
• separate first-hand users from respondents who have only heard about us, and
• capture both quantitative ratings (Likert scale) and a few insightful open-ended comments.
Please structure the questionnaire so it can slip straight into Google Forms or Typeform without extra formatting, starting with a clear screening question about prior experience with the product and ending with a brief demographics block. Ten to twelve items total should do the job.
When you deliver, include:
1. The full question text, answer scale, and logic notes (e.g., any skip patterns).
2. A one-paragraph rationale explaining how each item ties back to product-quality perception.
If you have experience validating survey instruments or running pilot tests, mention it—quick iterations after the first draft would be a plus.