Chat Manager (REMOTE)

Summary
We are hiring a highly organized and analytical Chat Manager to oversee daily operations for our chat team.
This role is perfect for someone who enjoys structure, KPIs, spreadsheets, and consistent routines.
Only applicants located in Europe will be considered.

Responsibilities

Track daily chat performance and KPIs

Maintain spreadsheets and reporting dashboards

Monitor chatters and ensure SOPs are followed

Provide daily feedback and accountability to the team

Keep CRM and operational systems organized and optimized

Requirements

Strong analytical and spreadsheet skills

Excellent attention to detail

Enjoys routine, structure, and data tracking

Reliable, disciplined communicator

Comfortable managing people and performance

Able to turn instructions into clear, repeatable processes

Bonus: experience in chat operations, customer support, or team management.

Not a Fit If:

You dislike spreadsheets or data

You prefer creative tasks over analytical work

You need frequent reminders

You struggle with consistency or organization

To Apply (Required):

Answer these questions:

What experience do you have with spreadsheets and KPIs?

Have you managed a team before?

Share an example of a system or tracker you built.

Are you comfortable with daily reporting and routines?

Record a short Zoom video (or phone video) introducing yourself and explaining your past experience with analytics, operations, and team management.

Upload the video (Google Drive, Dropbox, or unlisted YouTube link).

Include the link in your application.

Applications without the video will not be reviewed.
Europe-based applicants only.