eCommerce Manager for Educational Platform
Budget: $2 – $8 USD
Our eCommerce platform plays a critical role in supporting learners and coordinators across the country. We're looking for an experienced and detail-oriented eCommerce Manager to lead our day-to-day online store operations and ensure a smooth and efficient experience for our customers.
What You’ll Do:
• Oversee Daily eCommerce Operations
Manage orders from processing to fulfillment, ensuring accuracy and timeliness.
•Customer Support Coordination
Respond to FAQs and support tickets related to orders, returns, cancellations, tracking, and general eCommerce inquiries.
• Returns and Cancellations
Process cancellation and return requests for physical products in alignment with our Return Policy.
•Manage Inventory and Fulfillment
•Track and Update Orders. Monitor order statuses, respond to tracking requests, and handle backordered items proactively.
•Support Training Coordinators. Apply discounts and support bulk/coordinator purchases as needed.
•Handle AED Program Notices- Manage notifications related to AED program materials and compliance.
•Identify and Mitigate Fraud
•Maintain eCommerce SOPs. Work closely with the Training and Support team to follow, maintain, and improve SOPs including ticket handling and orientation documentation.
What You Bring:
• Experience managing or coordinating eCommerce operations
• Strong communication and organizational skill
• Proficiency with eCommerce platforms and customer service ticketing systems
• Familiarity with order fulfillment logistics, returns management, and fraud prevention practices
• A problem-solving mindset and ability to work independently
Comfortable with remote work and collaborating across time zones
Please apply with the following:
➣ Your resume
➣A brief note about your relevant experience
➣ A portfolio or work samples that showcase any relevant eCommerce, systems, or operations projects you've worked on.
What You’ll Do:
• Oversee Daily eCommerce Operations
Manage orders from processing to fulfillment, ensuring accuracy and timeliness.
•Customer Support Coordination
Respond to FAQs and support tickets related to orders, returns, cancellations, tracking, and general eCommerce inquiries.
• Returns and Cancellations
Process cancellation and return requests for physical products in alignment with our Return Policy.
•Manage Inventory and Fulfillment
•Track and Update Orders. Monitor order statuses, respond to tracking requests, and handle backordered items proactively.
•Support Training Coordinators. Apply discounts and support bulk/coordinator purchases as needed.
•Handle AED Program Notices- Manage notifications related to AED program materials and compliance.
•Identify and Mitigate Fraud
•Maintain eCommerce SOPs. Work closely with the Training and Support team to follow, maintain, and improve SOPs including ticket handling and orientation documentation.
What You Bring:
• Experience managing or coordinating eCommerce operations
• Strong communication and organizational skill
• Proficiency with eCommerce platforms and customer service ticketing systems
• Familiarity with order fulfillment logistics, returns management, and fraud prevention practices
• A problem-solving mindset and ability to work independently
Comfortable with remote work and collaborating across time zones
Please apply with the following:
➣ Your resume
➣A brief note about your relevant experience
➣ A portfolio or work samples that showcase any relevant eCommerce, systems, or operations projects you've worked on.