E-commerce Customer Email Support Specialist
Budget: ₹100 – ₹400 INR
I'm looking for a dedicated professional to handle customer emails for my e-commerce website. The primary focus will be providing general customer support through email replies. Your role will be crucial in maintaining customer satisfaction and loyalty.
Key Responsibilities:
- Answering customer queries related to shipping and delivery status
- Providing information about return and refund policies
- Responding to product information inquiries
The ideal candidate should have:
- Excellent written communication skills
- Prior experience in customer service, preferably in e-commerce
- Ability to handle queries in a timely and friendly manner
- Understanding of shipping, return and refund processes and product information
Your role will greatly contribute to our customer service quality and overall business success.
Key Responsibilities:
- Answering customer queries related to shipping and delivery status
- Providing information about return and refund policies
- Responding to product information inquiries
The ideal candidate should have:
- Excellent written communication skills
- Prior experience in customer service, preferably in e-commerce
- Ability to handle queries in a timely and friendly manner
- Understanding of shipping, return and refund processes and product information
Your role will greatly contribute to our customer service quality and overall business success.