UK based Customer Service agent for Diagnostics Company

We're looking for an experienced and reliable customer service agent to join our team. You must be located in the UK due to the DBS requirements. This is a work-from-home, remote-based customer service role to support our UK based company. We need someone who is highly customer service orientated and has excellent communication skills in English – both spoken and written. You must be available to provide customer service during our normal business hours from Monday - Friday 9:00-17:00 and Saturday 9:00-12:00. You have the relevant qualifications to work with us – such as DBS checked (required). You are not required to work all the hours above, but ideally respond to most tickets within these hours. The role will involve providing concise answers to customer inquiries and helping to resolve customer issues quickly and efficiently. As part of our team, you will be expected to take ownership of customer cases. You will also be responsible for maintaining customer records, providing customer guidance and advice, and helping to provide an exceptional customer experience. With this in mind, you should have an analytical and logical approach to problem solving, and be comfortable dealing with customer queries and different requests. We will provide paid training before you start the job. Hours are flexible, but anywhere between 20-40 hours per week would be ideal. Starting date: beginning of May 2023. If you think you’ve got what it takes and would like to be part of our team, please apply today!