WhatsApp Support Workflow Setup
Budget: €30 – €250 EUR
I need a complete WhatsApp customer-support workflow built inside my respond.io workspace as soon as possible. The flow should automatically greet new inquiries, collect key details (name, order number or issue type), and route each conversation to the right support agent or team queue. If nobody is available, I want an after-hours message sent and the chat flagged for follow-up at opening time.
Please configure:
• Trigger rules for new and returning contacts
• Quick-reply buttons for the most common issues
• Tags or custom fields that let me filter tickets by priority
• Escalation logic that notifies a supervisor if a message sits unanswered for longer than a set threshold
Once the automation is live, walk me through a quick test so I can see every branch working, then share a brief breakdown of each step so future edits are straightforward.
When you reply, include examples of past work where you have set up similar WhatsApp or respond.io automations; that portfolio piece will weigh heavily in my decision. The sooner you can start—and finish—the better, because I’d like to deploy this flow immediately.
Please configure:
• Trigger rules for new and returning contacts
• Quick-reply buttons for the most common issues
• Tags or custom fields that let me filter tickets by priority
• Escalation logic that notifies a supervisor if a message sits unanswered for longer than a set threshold
Once the automation is live, walk me through a quick test so I can see every branch working, then share a brief breakdown of each step so future edits are straightforward.
When you reply, include examples of past work where you have set up similar WhatsApp or respond.io automations; that portfolio piece will weigh heavily in my decision. The sooner you can start—and finish—the better, because I’d like to deploy this flow immediately.