WhatsApp Customer Support Specialist
Budget: ₹750 – ₹1,250 INR
Handling incoming WhatsApp messages from customers is taking up more time than I can spare, so I need a reliable partner who can keep conversations flowing smoothly and professionally. The entire focus is on customer support: answering product questions, resolving minor issues, and making sure each person leaves the chat feeling heard and helped.
You’ll be logged into my official WhatsApp Business account during agreed-upon hours, respond in an approachable yet concise tone, and escalate anything unusual or urgent directly to me. A basic command of written Indonesian is essential; courteous English replies are a bonus for occasional international inquiries.
Daily activity is light to moderate, but response time must stay under 15 minutes while you’re on shift. At the end of each day, simply send me a brief summary: total queries, common themes, and any follow-ups required. That recap helps me refine the FAQ and improve future service.
If you already use WhatsApp Web or the Business app, this should feel familiar. CRM tools such as HubSpot or simple Google Sheets can be used to log interactions—whichever you prefer, as long as the data is clear.
Deliverables
• Real-time, friendly WhatsApp support during scheduled hours
• Same-day escalation of complex or sensitive issues
• End-of-day summary report (chat metrics + notes)
Consistency, empathy, and crisp written communication will make this a long-term collaboration.
You’ll be logged into my official WhatsApp Business account during agreed-upon hours, respond in an approachable yet concise tone, and escalate anything unusual or urgent directly to me. A basic command of written Indonesian is essential; courteous English replies are a bonus for occasional international inquiries.
Daily activity is light to moderate, but response time must stay under 15 minutes while you’re on shift. At the end of each day, simply send me a brief summary: total queries, common themes, and any follow-ups required. That recap helps me refine the FAQ and improve future service.
If you already use WhatsApp Web or the Business app, this should feel familiar. CRM tools such as HubSpot or simple Google Sheets can be used to log interactions—whichever you prefer, as long as the data is clear.
Deliverables
• Real-time, friendly WhatsApp support during scheduled hours
• Same-day escalation of complex or sensitive issues
• End-of-day summary report (chat metrics + notes)
Consistency, empathy, and crisp written communication will make this a long-term collaboration.