WhatsApp Client Management Assistant

? Job Description:

We are seeking a dynamic and communicative individual to join our team and manage client communication for three e-commerce stores via WhatsApp. The selected candidate will be responsible for:

Promptly responding to inquiries and requests from interested clients.
Managing and following up with clients who have already made purchases.
Recovering abandoned carts, encouraging purchase completion.
Using WhatsApp Web to optimize and speed up communication management.
Providing 24/7 support.
? Requirements:

Excellent communication and writing skills.
Experience in customer support, preferably in the e-commerce sector.
Fluent knowledge of the German language.
Familiarity with WhatsApp and WhatsApp Web platforms.
Ability to work proactively, independently, and with initiative.
Attention to detail and organizational skills.
? Compensation:

Fixed monthly salary (to be determined with the selected candidate).
Additional bonus based on the number of recovered carts.
? Mode and Hours:

Remote work.
24/7 availability, with rotations to be determined.

Additionally, I already have a script/template for responses, so the freelancer will need to use this script/template when responding to messages. The ideal candidate should be able to tailor their responses to each client based on the provided script/template.

I anticipate needing assistance for more than 20 hours per week. The freelancer should be available for a significant amount of time to complete the required tasks.

Overall, I am looking for a reliable and efficient freelancer who can assist me in managing my WhatsApp clients effectively.