Website Technical Chat Support
Budget: $25 – $50 USD
I need an experienced support specialist to run the live-chat widget on my website and act as the first technical touch-point for visitors. Most inquiries involve troubleshooting login issues, guiding users through basic setup, and escalating deeper problems to our internal dev team.
Expected workflow
• Log into our chat console (we currently use Intercom, but any solid live-chat background such as Zendesk Chat, LiveChat Inc., or Tawk.to transfers well).
• Respond to each new message within two minutes, using a calm, friendly tone.
• Walk the user through step-by-step fixes or screen-share links when needed.
• Tag conversations correctly and create Jira tickets for anything you can’t resolve in-session.
• Summarize the day’s unresolved cases in a short handover note so our engineers can pick them up.
Acceptance criteria
• Average first-response time under two minutes across a full shift.
• At least 90 % of chats closed without follow-up emails.
• Clear, correctly tagged tickets for escalations.
Let me know your experience with live-chat tools, the time zone you can cover, and how soon you can start.
Expected workflow
• Log into our chat console (we currently use Intercom, but any solid live-chat background such as Zendesk Chat, LiveChat Inc., or Tawk.to transfers well).
• Respond to each new message within two minutes, using a calm, friendly tone.
• Walk the user through step-by-step fixes or screen-share links when needed.
• Tag conversations correctly and create Jira tickets for anything you can’t resolve in-session.
• Summarize the day’s unresolved cases in a short handover note so our engineers can pick them up.
Acceptance criteria
• Average first-response time under two minutes across a full shift.
• At least 90 % of chats closed without follow-up emails.
• Clear, correctly tagged tickets for escalations.
Let me know your experience with live-chat tools, the time zone you can cover, and how soon you can start.