Virtual Assistant for Bookkeeping & Support

I need a detail-oriented virtual assistant who can keep my small company’s finances tidy while making sure every customer email and live-chat message gets the prompt, friendly attention it deserves.

Your core responsibility will be bookkeeping and invoicing in QuickBooks (or a comparable cloud platform if you prefer). That means entering transactions, matching them to bank feeds, generating and sending monthly invoices, and flagging anything that looks off so we can fix it before it snowballs.

At the same time, you’ll monitor our shared support inbox and chat widget, drafting clear, helpful replies, escalating only the issues that truly need my input. Most queries are straightforward—order status, simple troubleshooting, or product questions—so strong written English and a calm, professional tone matter more than a call center voice.

I work in Microsoft Office and Excel daily, so we’ll share spreadsheets and simple reports there. If you have a better workflow suggestion, I’m all ears; I just need consistent, accurate data delivered on schedule.

Deliverables I’ll review each week:
• Bank and card transactions entered and reconciled
• Customer invoices generated, sent, and logged
• Support tickets in chat/email answered within 24 hours, with any escalations highlighted
• A brief summary noting outstanding finance items or recurring customer issues

The hours are flexible as long as deadlines are met and the inbox never sits unanswered for long. Whether you’re available short-term to get the books caught up or interested in ongoing work, let me know your experience with QuickBooks, the size of ledgers you’ve handled, and how you stay organized handling multiple tasks remotely.