Virtual Assistant: Email & Support

My small but fast-growing company needs an extra set of hands inside Zoho. I do all of my correspondence through Zoho Mail and route every ticket through Zoho Desk, yet the daily volume of messages is starting to slow me down.

Here’s the core of what I need you to take over:
• Daily inbox management in Zoho Mail—sorting, tagging, archiving, flagging priority items, and drafting or sending replies that match our brand tone.
• Customer inquiries handled directly from Zoho Desk, keeping first-response times low and resolution notes clear.
• Light technical support: basic troubleshooting, walking customers through setup steps, and escalating anything beyond documented procedures.

You’ll receive written guidelines for tone, FAQs, and escalation paths on day one. Everything happens inside the Zoho ecosystem, so prior experience with Zoho Mail or Zoho Desk will let you hit the ground running. Strong written English, patience when explaining technical points, and a track record of dependable remote work are essential.

If you’re ready to keep my customers happy and my inbox calm, let’s talk.