Technical support - Latin American freelancers only

We are looking for Technical support agents located in Latin America for ongoing work.

We are looking for a passionate technical support specialist to provide technical assistance on SaaS software, provide product improvement feedback, and craft experiences that make customers more productive and successful. The ideal candidate will be self-motivated, entrepreneurial-spirited, love problem solving, and care about customer's success.

Roles & Responsibilities:
Using Zendesk Ticket System, Internal IT infrastructure tools, as well as Google Cloud computing and AWS cloud tools
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
May involve inbound and outbound calls to troubleshoot for clients
Communicate across departments regarding key details associated with travel coordination and scheduling
40-hour working week ( US time zone: 8 am - 4:40 Pacific Standard time; with 30-minute lunch)

Requirements & Qualifications:
Prior Technical Support Experience (2+ yr required)
Prior Software Service Company Experience is a plus
Strong analytical and problem-solving skills
Professional oral and written communication in English. (Spanish is a plus)
Open to change and receptive to feedback