Technical support

Provide leadership and day-to-day management to the Technical Services and Support team with responsibility for all aspects of post-installation customer support/services. This includes delivery of the technical support tasks and processes, customer training coordination, troubleshooting customer issues, on-site preventative maintenance, and support renewals administration. Oversee training and development of team personnel (Technical Support Engineers - TSEs, and Customer Service Representatives - CSRs) in both technical skills and customer interaction skills to provide an outstanding customer experience.