Technical Customer Success Manager
Budget: $2 – $8 USD
We are looking for a Technical Customer Success Manager
Job Description
As a Technical Customer Success Manager, you will become the trusted product technical advisory of our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty.
- You learn how Customer Success processes currently work and what pain points people face in their day-to-day responsibilities
- Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases
- Identify key technical strategies that will unlock business value and quick and agile delivery for clients
- Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization
- Establish regular cadence to perform the client product health check to proactively identify improvements or issues on behalf of the customer
- Collaborate closely with the Technical Support, Product, and Engineering teams at Degreed to deliver meaningful outcomes and increase business value to our clients
- Good practice advisory on the connected landscape (eg: API, Webservices, ERP Integration KIT, etc.)
- You can reach out to customers and interact with users
Qualifications
- Minimum of 4 years of experience as technical customer support or technical consultant in the area of e-commerce.
- Committed to driving a healthy and connected product
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Hands-on experience with complex product integrations
- Takes a high degree of accountability and reliability over their work
- Ability to lead through knowledge and transparency
- Can discuss technical subjects with Technical and non-technical audiences
- Experience in a similar customer-centric technical role delivering technical solutions in a consultative role
- Technical knowledge of industry-standard practices for implementing integrations (eg: file feeds, API, webhooks, IDS, etc.)
- Technically literate and familiar with Customer Relationship Management Software (e.g. Salesforce, Gainsight), Support platforms (e.g. ServiceNow), best practices and trends
- A Bachelors or Master degree in a relevant field
- Excellent communication and relationship management skills and fluency in English (verbal and written).
Job Description
As a Technical Customer Success Manager, you will become the trusted product technical advisory of our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty.
- You learn how Customer Success processes currently work and what pain points people face in their day-to-day responsibilities
- Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases
- Identify key technical strategies that will unlock business value and quick and agile delivery for clients
- Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization
- Establish regular cadence to perform the client product health check to proactively identify improvements or issues on behalf of the customer
- Collaborate closely with the Technical Support, Product, and Engineering teams at Degreed to deliver meaningful outcomes and increase business value to our clients
- Good practice advisory on the connected landscape (eg: API, Webservices, ERP Integration KIT, etc.)
- You can reach out to customers and interact with users
Qualifications
- Minimum of 4 years of experience as technical customer support or technical consultant in the area of e-commerce.
- Committed to driving a healthy and connected product
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Hands-on experience with complex product integrations
- Takes a high degree of accountability and reliability over their work
- Ability to lead through knowledge and transparency
- Can discuss technical subjects with Technical and non-technical audiences
- Experience in a similar customer-centric technical role delivering technical solutions in a consultative role
- Technical knowledge of industry-standard practices for implementing integrations (eg: file feeds, API, webhooks, IDS, etc.)
- Technically literate and familiar with Customer Relationship Management Software (e.g. Salesforce, Gainsight), Support platforms (e.g. ServiceNow), best practices and trends
- A Bachelors or Master degree in a relevant field
- Excellent communication and relationship management skills and fluency in English (verbal and written).