Social Media Service Assistant
Budget: $15 – $25 USD
I’m looking for a virtual assistant who can take full ownership of general customer service conversations on our social-media channels. Your job is to greet visitors, answer routine questions, troubleshoot simple issues, and keep every exchange warm, clear, and on-brand.
Here’s how we’ll work together:
• Channels: You’ll monitor and reply to messages on Facebook, Instagram, and Twitter (native inboxes or Meta Business Suite—whatever you prefer).
• Tone & content: I’ll share our FAQ, style guide, and escalation paths so you can resolve inquiries yourself and flag anything complex to me.
• Response time: Aim to answer new messages within 15 minutes during assigned shifts; log anything that needs follow-up.
• Reporting: Send a concise weekly summary highlighting common questions, potential process tweaks, and any notable customer feedback.
To succeed you should already be comfortable juggling multiple chats at once, typing in fluent English, and maintaining strict confidentiality. Experience with social-media help-desk tools such as Zendesk, Freshdesk, or Gorgias is a plus but not mandatory.
If you love smooth customer interactions and have the availability to cover daily blocks of time, let’s chat and get you started this week.
Here’s how we’ll work together:
• Channels: You’ll monitor and reply to messages on Facebook, Instagram, and Twitter (native inboxes or Meta Business Suite—whatever you prefer).
• Tone & content: I’ll share our FAQ, style guide, and escalation paths so you can resolve inquiries yourself and flag anything complex to me.
• Response time: Aim to answer new messages within 15 minutes during assigned shifts; log anything that needs follow-up.
• Reporting: Send a concise weekly summary highlighting common questions, potential process tweaks, and any notable customer feedback.
To succeed you should already be comfortable juggling multiple chats at once, typing in fluent English, and maintaining strict confidentiality. Experience with social-media help-desk tools such as Zendesk, Freshdesk, or Gorgias is a plus but not mandatory.
If you love smooth customer interactions and have the availability to cover daily blocks of time, let’s chat and get you started this week.