Skincare Content & Support Partner

I’m looking for someone who can jump in right away and become the voice and helping hand of my skincare brand. The first priority is crafting engaging, benefit-driven product descriptions that translate ingredients and science into clear, appealing language customers instantly understand. At the same time, I need you on the front line of customer support—answering emails, DMs, and chat questions with the same warm, knowledgeable tone you bring to the copy.

Here’s what success looks like:

• Content creation: Fresh, original product descriptions for every item in our catalogue—SEO-friendly, consistent with our brand guidelines, and formatted for easy upload to our storefront and social channels.
• Customer support: Timely, accurate responses to pre-sale and post-sale inquiries, tracked so we can spot patterns and improve FAQ material.
• Fast turnaround: You’re available now and can start delivering within hours, not days, keeping momentum high as we roll out new SKUs.

Experience with skincare or beauty, knowledge of basic e-commerce tools (Shopify, Zendesk or similar), and flawless written English will set you apart. If this blend of creative copywriting and compassionate customer care sounds like your sweet spot, let’s talk—I’m ready to move quickly.