Shopify Order Feed Help & Customer Service
Budget: $2 – $8 AUD
We are looking for a skilled and experienced customer service representative to join our team. The ideal candidate will have a proven track record of working with e-commerce platforms such as Shopify, eBay, Amazon, Kogan etc. This role involves providing exceptional customer support, managing returns and refunds, and ensuring product listings are accurately updated.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple platforms, ensuring a high level of customer satisfaction.
- Manage returns and refunds efficiently, adhering to company policies and maintaining a smooth process for customers.
- Regularly update and optimise product listings on Shopify, eBay, Catch, and MyDeal to ensure accuracy and alignment with current stock, pricing, and promotions.
- Resolve customer issues or concerns in a timely manner, aiming for first-contact resolution whenever possible.
- Collaborate with internal teams to improve service processes and product details.
- Track customer feedback and suggest improvements for product offerings or service processes.
- Update & post on social media platforms
Ideal Candidate:
- Proven experience in customer service, particularly in the e-commerce space.
Familiarity with managing customer interactions and support on Shopify, eBay, Catch, and MyDeal platforms.
- Basic knowledge of HTML and CSS is a plus, though not required.
- Strong written and verbal communication skills, with the ability to maintain professionalism in all customer interactions.
- Highly organized with the ability to manage multiple tasks efficiently.
- Problem-solving skills and a customer-first mindset.
- Ability to work both independently and as part of a collaborative team.
Why Join Us?
- Opportunity to work with an innovative and growing e-commerce company.
- A supportive and dynamic team environment.
- Flexible working hours and potential for career growth.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple platforms, ensuring a high level of customer satisfaction.
- Manage returns and refunds efficiently, adhering to company policies and maintaining a smooth process for customers.
- Regularly update and optimise product listings on Shopify, eBay, Catch, and MyDeal to ensure accuracy and alignment with current stock, pricing, and promotions.
- Resolve customer issues or concerns in a timely manner, aiming for first-contact resolution whenever possible.
- Collaborate with internal teams to improve service processes and product details.
- Track customer feedback and suggest improvements for product offerings or service processes.
- Update & post on social media platforms
Ideal Candidate:
- Proven experience in customer service, particularly in the e-commerce space.
Familiarity with managing customer interactions and support on Shopify, eBay, Catch, and MyDeal platforms.
- Basic knowledge of HTML and CSS is a plus, though not required.
- Strong written and verbal communication skills, with the ability to maintain professionalism in all customer interactions.
- Highly organized with the ability to manage multiple tasks efficiently.
- Problem-solving skills and a customer-first mindset.
- Ability to work both independently and as part of a collaborative team.
Why Join Us?
- Opportunity to work with an innovative and growing e-commerce company.
- A supportive and dynamic team environment.
- Flexible working hours and potential for career growth.