Shipping & Delivery Support (SDS)
Budget: $15 – $25 USD
Shipping & Delivery Support (SDS) is looking for a Delivery Customer Support Team to help pioneer new method of customer service. In this role, you will be managing a team of (15-20) In-Station Delivery Customer Support Associates who provide local customer service for Amazon customers serviced by Amazon Logistics Delivery Stations. Your team of associates will be based across multiple locations, and you will be responsible for the overall performance and operational delivery of our In-Station Customer Support Associates across multiple Delivery Stations.
This is a remote position, However you must be willing to travel as needed (20% travel expected). travel bonus included.
Key job responsibilities
Support a remote team and champion the following competencies:
- Bridge gaps between performance & goals weekly
- Performance Management
- Development of direct reports
- Build/maintain station relationships
- Deep Dive trends in data reporting
- Team Engagement
- Process Improvement
We are open to hiring candidates to work from home. Hardware will be provided by employer.
BASIC QUALIFICATIONS
• 1 year of previous experience in a customer service environment, in contact centers and/or retail stores
• 1 year of previous experience implementing change management successfully transitioning programs
• Experience leading teams in a remote environment
• Ability to travel 20% of the time
Benefits (U.S.)
401(k) plan, ESPP, gym reimbursement, paid company holidays and Amazon credits.
Full medical/dental/vision package to fit your needs.
Unlimited vacation policy; work hard and take time when you need it.
The base pay for this position ranges from $47,500/year up to $71,900/year depending on your geographic market.
This is a remote position, However you must be willing to travel as needed (20% travel expected). travel bonus included.
Key job responsibilities
Support a remote team and champion the following competencies:
- Bridge gaps between performance & goals weekly
- Performance Management
- Development of direct reports
- Build/maintain station relationships
- Deep Dive trends in data reporting
- Team Engagement
- Process Improvement
We are open to hiring candidates to work from home. Hardware will be provided by employer.
BASIC QUALIFICATIONS
• 1 year of previous experience in a customer service environment, in contact centers and/or retail stores
• 1 year of previous experience implementing change management successfully transitioning programs
• Experience leading teams in a remote environment
• Ability to travel 20% of the time
Benefits (U.S.)
401(k) plan, ESPP, gym reimbursement, paid company holidays and Amazon credits.
Full medical/dental/vision package to fit your needs.
Unlimited vacation policy; work hard and take time when you need it.
The base pay for this position ranges from $47,500/year up to $71,900/year depending on your geographic market.