Root cause analysis of an SLA violation
Budget: $8 – $15 USD
We are looking for experienced customer support professional to identify the root cause of an SLA violation with a major customer.
It would be best if you can write your prior root cause finding experience of an SLA violation in cover or introduction section.
If you are lean six sigma or ITIL then it would be added advantage.
This is short term task which can be extended long term on getting successful results.
It would be best if you can write your prior root cause finding experience of an SLA violation in cover or introduction section.
If you are lean six sigma or ITIL then it would be added advantage.
This is short term task which can be extended long term on getting successful results.