RingCentral After-Hours Escalation Setup

I need to walk through, configure, and fully test an after-hours rule on my RingCentral call queue. Outside of business hours every call should go directly to voicemail, unless the caller flags it as urgent—in that case it must be forwarded instantly to the team lead’s phone. I want this built live with me so I understand each step.

Once the escalation path is working, we’ll spend the remainder of the hour fine-tuning other features I use every day, specifically the IVR menu settings and the newer AI receptionist options. A short screen-share session is perfect; one focused hour should cover everything.

Deliverables (completed during the call)
• Functional call-queue rule that sends after-hours calls to voicemail
• Verified urgent-call forwarding to the team lead’s phone
• Quick tutorial and applied changes for IVR menus and AI receptionist features

Acceptance criteria
• Test call placed after hours rings voicemail as expected
• Test call marked urgent rings the team lead’s phone without delay
• I leave the session confident I can adjust these settings on my own

RingCentral admin portal access is ready whenever you are, and I’m available to start right away.