Remote Helpdesk Support Specialist Needed
Budget: ₹1,500 – ₹12,500 INR
Job Title: Helpdesk Support (Ticketing System) - Remote Freelancer
Job Description:
We are seeking a reliable and detail-oriented Helpdesk Support Specialist for our company to manage our customer support tickets. You will serve as the first point of contact for users experiencing technical or general issues, assisting in triaging, resolving, or escalating inquiries through our ticketing system (e.g., Zendesk, Freshdesk, or similar).
Responsibilities:
• Monitor and respond to incoming support tickets within the defined turnaround time (TAT).
• Troubleshoot common issues and suggest relevant insights or ideas for automation.
• Maintain detailed daily, weekly, and monthly reports for all tickets.
• Ensure high levels of customer satisfaction through clear and professional communication.
Requirements:
• Proven experience in helpdesk support or prior experience in the B2B/B2C events industry (optional).
• Familiarity with helpdesk/ticketing systems.
• Excellent written & communication skills in English.
• Ability to work independently and follow standard operating procedures (SOPs).
• Strong organizational and problem-solving skills.
Work Schedule:
• Part-time or hourly basis
• Flexible working hours
Compensation:
• Will be discussed.
This is a long-term opportunity. If you consistently perform well in your assigned tasks, we will entrust you with additional responsibilities and processes over time. Forming a team under your guidance would be highly beneficial.
If you are proactive, responsive, and tech-savvy, and enjoy problem-solving and helping people, we’d love to hear from you!
Job Description:
We are seeking a reliable and detail-oriented Helpdesk Support Specialist for our company to manage our customer support tickets. You will serve as the first point of contact for users experiencing technical or general issues, assisting in triaging, resolving, or escalating inquiries through our ticketing system (e.g., Zendesk, Freshdesk, or similar).
Responsibilities:
• Monitor and respond to incoming support tickets within the defined turnaround time (TAT).
• Troubleshoot common issues and suggest relevant insights or ideas for automation.
• Maintain detailed daily, weekly, and monthly reports for all tickets.
• Ensure high levels of customer satisfaction through clear and professional communication.
Requirements:
• Proven experience in helpdesk support or prior experience in the B2B/B2C events industry (optional).
• Familiarity with helpdesk/ticketing systems.
• Excellent written & communication skills in English.
• Ability to work independently and follow standard operating procedures (SOPs).
• Strong organizational and problem-solving skills.
Work Schedule:
• Part-time or hourly basis
• Flexible working hours
Compensation:
• Will be discussed.
This is a long-term opportunity. If you consistently perform well in your assigned tasks, we will entrust you with additional responsibilities and processes over time. Forming a team under your guidance would be highly beneficial.
If you are proactive, responsive, and tech-savvy, and enjoy problem-solving and helping people, we’d love to hear from you!