Polish Speaking Technical Customer Support Representative

Job Title: Polish Speaking Technical Customer Support Representative



Job Type: Remote (Ukraine-based candidates only)



Language: Fluent Polish & English (Neutral/Professional Accent Required)



Location: Fully Remote (Candidates must reside in Ukraine)



Salary: Based on Experience



Job Description:



We are seeking a tech-savvy and detail-oriented Technical Customer Support Representative who is fluent in Polish and English to join our remote team. This position is ideal for someone with strong communication skills, a passion for helping customers, and hands-on experience with Amazon systems.



The role requires a professional and proactive approach to customer service, with the ability to troubleshoot technical issues, manage support tickets, and provide clear, empathetic assistance across multiple communication channels.



Key Responsibilities:



Provide top-tier customer support for Amazon-related inquiries via chat, email, and phone

Troubleshoot technical issues with Amazon tools and services

Document customer interactions and resolutions accurately

Manage customer tickets using CRM platforms (e.g., Zendesk, Salesforce, Freshdesk)

Stay informed about Amazon’s systems, policies, and tool updates

Communicate with professionalism, empathy, and a calm demeanor at all times



Mandatory Requirements:



Must be currently residing in Ukraine

Fluent in Polish and English (with a clear, neutral/professional accent)

Own a reliable laptop and have a stable internet connection

Hands-on experience with Amazon systems (essential requirement)

Background in remote technical customer support

Familiarity with CRM/ticketing platforms

Fast learner with the ability to adapt to new tools and workflows



What We Offer:



100% remote work with flexible hours

Opportunities for career growth in the e-commerce and tech support industry

A collaborative, tech-forward, and supportive team environment