Part-Time Customer Support for Adult AI Platform -- 2

Summary
**Part-Time Customer Support Specialist for an Adult (18+) AI Image & Video Generator**

We run a premium AI image and video generation platform and are looking for a reliable part-time Customer Support Specialist to help us support our users properly.

This is a part-time role requiring up to 2 hours per day, spread throughout the day. We do not receive a large number of tickets, but the tickets we do receive must be answered quickly, carefully, and with attention to detail. Ideally, you should be able to check the support inbox every couple of hours during your working window.

**What you’ll do:**

* Respond to customer support tickets in a timely and professional way
* Help users with account issues, generation issues, billing questions, credits, subscriptions, and general platform questions
* Troubleshoot basic problems and ask the right follow-up questions when needed
* Escalate technical issues clearly to the development team or manager
* Communicate bugs, repeated complaints, and customer pain points internally
* Use macros/templates when appropriate, but never blindly copy-paste generic answers when the customer is asking something specific
* Make sure users feel heard, understood, and properly helped

**What we’re looking for:**

* Strong written English
* Previous customer support experience
* Comfortable using tools like Zendesk or similar helpdesk platforms
* Basic understanding of AI image/video tools or willingness to learn quickly
* Good judgment — you should know when to solve something yourself and when to escalate
* Attention to detail
* Reliable availability throughout the day
* A professional tone that fits a premium brand

This is not a role for someone who wants to quickly answer tickets with generic, cookie-cutter replies. Our customers often ask specific questions, and the quality of the reply matters.

We are looking for someone who actually cares about helping users, understands the product over time, communicates well with the team, and helps protect the quality of the customer experience.

Please include in your application:

1. Your customer support experience
2. Any experience with AI tools, image/video platforms, SaaS, or subscription products
3. Your availability and time zone
4. A short example of how you would respond to an upset customer whose generation failed and credits were deducted