Multilingual Customer Service Representative for an e-commerce store -- 2
Budget: $2 – $8 USD
We are hiring a multilingual customer service representative.
Position Overview:
Our company Equestroom is a growing online equestrian apparel brand. We work with B2C and B2B customers across the USA and EU. We’re seeking a customer service representative who is able to answer messages across different platforms (FB, Instagram, email and phone). The ideal candidate is results driven, a self-starter, and LOVES customer service and helping people.
About you:
✅You have excellent English language skills and you know at least one of these languages: German, Italian, Spanish
✅ You love working in a fast-paced environment and you are obsessed with making people happy and satisfied.
✅ You are highly organized and love following projects through to completion.
✅ You have a unique ability to see the bigger picture for a project and also dial in the little parts and details needed to support the desired outcomes.
✅ You LOVE learning new things - in fact you are hungry to stay on top of the latest trends in the industry to implement those trends in your role..
✅ You enjoy connecting with people,following up with old customers, and providing insights on what resonates to do the best you can do in your job.
✅ You have Emotional Intelligence. You understand people’s emotions and you know when help is needed. You are empathetic by nature.
This position is NOT for you if…
? You don’t enjoy working from home or virtually.
?Your hours are not suitable for EU timezone. You are not flexible with your schedule.
? You don’t like to be told how to do something or the reverse, you want to be told how to do everything. There is a balance between bringing in your innovative ideas and following company best practices.
? You aren’t available to do the work yourself and can’t attend video conference calls.
? You don’t have a good, strong internet connection.
? You don’t reply to the messages right away/ it’s hard to reach you.
We’re seeking someone (a human not an agency) who can 4-6 hours a day in a virtual, contract position. While experience in customer support and administrative assistance is ideal, we’re willing to train the right person. You can work from home or wherever 100% of the time although you must be available for meetings, community engagement, and for team communications during shift hours. Shopify skills are a BONUS!
Duties and Responsibilities:
?Answering customer queries via phone, email, DMs and facebook messenger.
? Following through on returns/exchanges
?Processing refunds, creating new orders
? Answering and moderating comments
? Monitoring parcels, following through with post office, creating cases.
MORE about you:
? Community and collaboration over competition
? Can Do Attitude
? Teamwork
? Fun
? Integrity
? Excellence in Coaching, Products, and Services
Position Overview:
Our company Equestroom is a growing online equestrian apparel brand. We work with B2C and B2B customers across the USA and EU. We’re seeking a customer service representative who is able to answer messages across different platforms (FB, Instagram, email and phone). The ideal candidate is results driven, a self-starter, and LOVES customer service and helping people.
About you:
✅You have excellent English language skills and you know at least one of these languages: German, Italian, Spanish
✅ You love working in a fast-paced environment and you are obsessed with making people happy and satisfied.
✅ You are highly organized and love following projects through to completion.
✅ You have a unique ability to see the bigger picture for a project and also dial in the little parts and details needed to support the desired outcomes.
✅ You LOVE learning new things - in fact you are hungry to stay on top of the latest trends in the industry to implement those trends in your role..
✅ You enjoy connecting with people,following up with old customers, and providing insights on what resonates to do the best you can do in your job.
✅ You have Emotional Intelligence. You understand people’s emotions and you know when help is needed. You are empathetic by nature.
This position is NOT for you if…
? You don’t enjoy working from home or virtually.
?Your hours are not suitable for EU timezone. You are not flexible with your schedule.
? You don’t like to be told how to do something or the reverse, you want to be told how to do everything. There is a balance between bringing in your innovative ideas and following company best practices.
? You aren’t available to do the work yourself and can’t attend video conference calls.
? You don’t have a good, strong internet connection.
? You don’t reply to the messages right away/ it’s hard to reach you.
We’re seeking someone (a human not an agency) who can 4-6 hours a day in a virtual, contract position. While experience in customer support and administrative assistance is ideal, we’re willing to train the right person. You can work from home or wherever 100% of the time although you must be available for meetings, community engagement, and for team communications during shift hours. Shopify skills are a BONUS!
Duties and Responsibilities:
?Answering customer queries via phone, email, DMs and facebook messenger.
? Following through on returns/exchanges
?Processing refunds, creating new orders
? Answering and moderating comments
? Monitoring parcels, following through with post office, creating cases.
MORE about you:
? Community and collaboration over competition
? Can Do Attitude
? Teamwork
? Fun
? Integrity
? Excellence in Coaching, Products, and Services