Multichannel Customer Support Needed

I'm in need of a talented customer service representative to provide phone support, email support, and live chat support.

Key Responsibilities:

● Handle a low volume (1-50 inquiries per day) effectively and professionally.
Improving customer service experience, create engaged customers and facilitate organic
growth
● Manage large amounts of incoming queries through multiple channels (voice, in-app,
email)
● Taking ownership of customers issues and following problems through to resolution
● Keep accurate records and document customer service actions and discussions
● Analyze statistics and compile accurate reports
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers

Skills and Experience Required:

● Experience in providing customer service support, preferably in the financial services
industry (min 2 years)
● Excellent knowledge of management methods and techniques
● Proficiency in English
● Ability to work 9-7 pm Indian Standard Time with the requisite devices to undertake the
job (mobile, laptop)
● Working knowledge of customer service software, databases and tools (e.g. Exotel,
Intercom, Freshdesk)
● Strong client-facing and communication skills, including contact handling and active
listening