Live Chat Customer Support
Budget: $15 – $25 USD
I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team.
Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English.
Deliverables
• Continuous live-chat coverage Monday–Friday, business hours only
• First-reply time under 60 seconds, friendly and helpful tone maintained throughout
• End-of-day transcript export with notes on unresolved or escalated tickets
Acceptance Criteria
• 90 %+ customer-satisfaction rating (CSAT) over the first month
• All chats logged correctly in the CRM with tags and follow-up status
Stable internet, proven live-chat experience, and excellent written communication are essential. If you can meet these standards, let’s talk details and schedule.
Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English.
Deliverables
• Continuous live-chat coverage Monday–Friday, business hours only
• First-reply time under 60 seconds, friendly and helpful tone maintained throughout
• End-of-day transcript export with notes on unresolved or escalated tickets
Acceptance Criteria
• 90 %+ customer-satisfaction rating (CSAT) over the first month
• All chats logged correctly in the CRM with tags and follow-up status
Stable internet, proven live-chat experience, and excellent written communication are essential. If you can meet these standards, let’s talk details and schedule.
Related categories:
Customer Support
CRM
Technical Support
Customer Service
Zendesk
Documentation
Intercom
Chatbot