Lead-Gen Social Marketing & Support
Budget: $15 – $25 USD
We are seeking a motivated and creative Social Media Marketing & Customer Support Specialist to help grow our online presence, engage our audience, and support our customers across multiple channels.
This role is ideal for a mid-level candidate with solid hands-on experience in social media operations, content creation, and customer support. You will manage day-to-day social media activities, create engaging content, analyze performance results, and work closely with our team across different regions to ensure smooth execution and consistent brand messaging.
Key Responsibilities:
• Manage social media platforms, including content scheduling, posting, and daily operations
• Create engaging content such as posts, reels, and short-form videos
• Monitor and analyze marketing performance using reports and insights
• Prepare bi-weekly or monthly performance reports
• Update and maintain blog content across company webpages
• Respond to customer inquiries and provide professional customer support
• Follow company workflows, brand guidelines, and internal requirements
• Collaborate with team members across different regions and time zones
Requirements:
• Solid experience in social media marketing and platform operations
• Strong customer support skills with a professional and responsive attitude
• Creative thinking and the ability to produce engaging content independently
• Ability to review performance data and suggest improvements
• Familiarity with Google Workspace, Canva, and AI tools
• Good communication, organization, and teamwork skills
Preferred Qualifications:
• Experience working in a multi-region or remote team environment
• Candidates with broader marketing skills and stronger strategic capabilities may be considered for a Social Marketing Manager position
This role is ideal for a mid-level candidate with solid hands-on experience in social media operations, content creation, and customer support. You will manage day-to-day social media activities, create engaging content, analyze performance results, and work closely with our team across different regions to ensure smooth execution and consistent brand messaging.
Key Responsibilities:
• Manage social media platforms, including content scheduling, posting, and daily operations
• Create engaging content such as posts, reels, and short-form videos
• Monitor and analyze marketing performance using reports and insights
• Prepare bi-weekly or monthly performance reports
• Update and maintain blog content across company webpages
• Respond to customer inquiries and provide professional customer support
• Follow company workflows, brand guidelines, and internal requirements
• Collaborate with team members across different regions and time zones
Requirements:
• Solid experience in social media marketing and platform operations
• Strong customer support skills with a professional and responsive attitude
• Creative thinking and the ability to produce engaging content independently
• Ability to review performance data and suggest improvements
• Familiarity with Google Workspace, Canva, and AI tools
• Good communication, organization, and teamwork skills
Preferred Qualifications:
• Experience working in a multi-region or remote team environment
• Candidates with broader marketing skills and stronger strategic capabilities may be considered for a Social Marketing Manager position