Instant Chat & Email Support
Budget: $2 – $8 USD
Bloom is an investing and financial education app. We are looking for someone to provide customer service through email support, live chat support, and text messaging, ensuring responses are provided within a very tight timeframe of 30 minutes. The ideal candidate will be proficient with Intercom, as this is our chosen platform for managing customer interactions.
**Requirements:**
- Excellent written communication skills
- Ability to respond promptly within an hour
- Experience with Intercom
- Proficiency in handling email and live chat support
- Ability to provide friendly, efficient service
**Ideal Skills:**
- Customer service experience
- Strong problem-solving skills
- Ability to multitask and manage high volumes of enquiries
**Responsibilities:**
- Managing incoming customer support requests via email, live chat, and text
- Ensuring all customer inquiries are responded to within 1 hour
- Maintaining high customer satisfaction
- Providing detailed product and service information as needed
I'm looking for someone who is committed, responsive, and has a track record of providing exceptional customer service in a fast-paced environment. Your ability to manage conversations efficiently while maintaining a positive customer experience will be crucial.
**Requirements:**
- Excellent written communication skills
- Ability to respond promptly within an hour
- Experience with Intercom
- Proficiency in handling email and live chat support
- Ability to provide friendly, efficient service
**Ideal Skills:**
- Customer service experience
- Strong problem-solving skills
- Ability to multitask and manage high volumes of enquiries
**Responsibilities:**
- Managing incoming customer support requests via email, live chat, and text
- Ensuring all customer inquiries are responded to within 1 hour
- Maintaining high customer satisfaction
- Providing detailed product and service information as needed
I'm looking for someone who is committed, responsive, and has a track record of providing exceptional customer service in a fast-paced environment. Your ability to manage conversations efficiently while maintaining a positive customer experience will be crucial.