Inbound Customer Support Agent
Budget: $8 – $15 USD
Fibonacci is looking for a full-time and committed support representative who is able to field calls, answer inquiries about services, schedule appointments and manage CRM. Strong listening skills are required, as well as previous work experience in the customer service or customer support field.
Typical duties and responsibilities:
Answer incoming calls from customers with inquiries on the services/products
Analyze customer intent and qualify them
Setup appointments and make calls
Manage all customer inquiries and summarize to present to management
Maintain accuracy of all data and verify the same for all customer services
Required skills and qualifications:
Proven customer service/support experience for US market (Realtor market experience is a plus)
Must have a US accent
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
Salary: Basic + Commission
Typical duties and responsibilities:
Answer incoming calls from customers with inquiries on the services/products
Analyze customer intent and qualify them
Setup appointments and make calls
Manage all customer inquiries and summarize to present to management
Maintain accuracy of all data and verify the same for all customer services
Required skills and qualifications:
Proven customer service/support experience for US market (Realtor market experience is a plus)
Must have a US accent
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
Salary: Basic + Commission