2-Hour Daily Phone Queue Monitoring
Budget: $8 – $15 USD
I'm in need of a reliable individual to monitor our VoIP phone queue for a duration of 2 hours each day, between 10am UTC and 12pm UTC. This role involves creating tickets for any incoming calls. We are a tech support and governance company preparing to service a new client in Germany, so it's crucial that the candidate is proficient in both English and German, at least to a conversational level.
Key Requirements:
- Monitoring of VoIP phone queue
- Ticket creation for incoming calls
- Conversational proficiency in English and German
- Basic technical understanding for ticket creation
- Reliability and punctuality for daily schedule
For ticket creation, we use Service Desk Pro, so prior experience with this software would be beneficial but is not a strict requirement as training can be provided. The complexity of the tickets is generally low, requiring only a basic understanding of our systems. The ideal candidate for this role would be someone who can maintain focus and attention to detail for the duration of the shift, ensuring that every call is accounted for and every necessary ticket is created.
Candidates with any prior customer service experience are preferred.
Key Requirements:
- Monitoring of VoIP phone queue
- Ticket creation for incoming calls
- Conversational proficiency in English and German
- Basic technical understanding for ticket creation
- Reliability and punctuality for daily schedule
For ticket creation, we use Service Desk Pro, so prior experience with this software would be beneficial but is not a strict requirement as training can be provided. The complexity of the tickets is generally low, requiring only a basic understanding of our systems. The ideal candidate for this role would be someone who can maintain focus and attention to detail for the duration of the shift, ensuring that every call is accounted for and every necessary ticket is created.
Candidates with any prior customer service experience are preferred.