German Customer Support Agent - Lisbon Portugal

I'm in need of a proficient German-speaking Customer Support Agent to assist my technology-based company. Your primary role will be to ensure our customers receive professional support through various channels.

DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets  
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

Key Skills and Experience:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time