Full-Time Social Media & Customer Support Managers

Hiring Full-Time Social Media & Customer Support Managers
We are looking for 2 dedicated team members to manage our social media and customer communications for Dessalines Bank.

Schedule: Full-time (Monday to Sunday)

Requirements:

* Must speak Haitian Creole, French, and English
* Spanish is a plus (or ability to use AI tools to communicate effectively)
* Strong written communication skills

Responsibilities:

* Respond to customer messages on WhatsApp, Email, and TikTok
* Provide support and assistance to clients with their accounts
* Manage and monitor social media interactions
* Ensure fast, professional, and helpful responses
* Deliver a weekly report on activities and performance

Required Skills:

* Customer support & communication
* Social media management
* Ability to use tools like ChatGPT / AI assistants
* Problem-solving skills
* Organization & time management
* Basic knowledge of digital banking (preferred)

Bonus Skills:

* Experience in fintech or banking services
* CRM tools experience
* Multitasking under pressure