Freelancer Refund Claim Help

I recently cancelled a project after discovering the freelancer had used fraudulent bidding practices and then walked back on the offer. Although the freelancer has already acknowledged the cancellation, the milestone payments I released are still sitting in their account.

I need someone who understands Freelancer.com’s dispute and refund procedures to guide me, step-by-step, through reclaiming those funds. Your role is to help me assemble the evidence, open or escalate the dispute inside the platform, and word my messages so they meet policy requirements and maximise the chance of a full refund. Clear, concise instructions and quick turnaround are essential because each day that passes reduces my leverage.

You should already be familiar with the nuances of milestone payments on Freelancer.com, typical timeframes, and the documentation the support team expects. Experience handling similar refund or charge-back situations will be a big plus. I’ll provide screenshots, chat logs, and any other information you request as soon as we start.

The job ends once the refund has been issued or the dispute reaches its final resolution and I have clear next steps.