Fitness Addict Wanted: Superstar VA Needed for eCommerce Store - Customer Service & Support -- 2

Are you a fitness addict? If so, we need to work together!

WHY YOU SHOULD WANT THIS JOB
Help people reach their goals through fitness, health and wellness
Fast growing company
Small, close team
Remote work opportunity
Long term position
Learn new skills + training
Grow with us as a company
Find your true potential
Interact with our customers


COMPANY INFO
Our mission is to help every customer we encounter take a step towards their best self and ultimately reach their goals through fitness.

We are a small, growing ecom store busy helping our customers smash their goals and need another team member.

This is an exciting, long term position with massive growth opportunities. I’m the only person above you (the owner!). You’ll get to work closely with me to help grow your skill set and responsibilities within the business.

This position is our main customer phone support lead, but as we grow, the possibilities are endless.

As you grow, your job can grow with you. Find what suits your skills and interests! If you are or become passionate about a certain aspect in our business, we’ll work to get you doing more of just that.


JOB OVERVIEW
You will be our lead phone support agent for the store.

Your role will start by learning some backend processes to understand how our store works.

Your role will progress into full-time phone support for our customers. You’ll answer questions, take orders, help the team solve problems, call abandoned carts, etc.

We have lofty goals and need team members that share the same ambition.

To apply, at the top of your cover letter, please write "It's raining in Arizona”

For a full list of tasks, visit: https://docs.google.com/document/d/1lXWRjpiN4YDgh_oymGjEUCXukXXcZeH-qDf-pPY0IZU

DESCRIPTION OF IDEAL CANDIDATE

The Life of the Party!
You always make sure everyone around you is having a good time. You emit good vibes and want everyone to be in a great mood. You’re a good listener and conversationalist and people enjoy your company.

Open and Understanding
You’re at a restaurant, and the server brings out some food that is not quite what you ordered. You politely get their attention to let them know something is wrong. You definitely do not cause a big scene - and understand that it’s not a big deal as long as it gets corrected.

Coachable
You have to be coachable - willing to learn, grow and accept constructive criticism. You will take this knowledge and feedback and apply it to becoming better at what you do! You’re always learning, always accepting feedback, and always getting better

Follow Through
If you have a task to complete - you complete it fully. If a customer needs help, you help them until they no longer need your assistance. You do not stop after taking 1 step, you go all the way.


PAY
Based on ability and experience, ranging from $600-1200/month.

If you believe you have more to offer, tell us what you’d like and why you’re able to deliver more value.

CANDIDATE REQUIREMENTS
On a fitness, health & wellness mission
Honest
Reliable
Customer Service Experience
Strong Written and Spoken Communication
Fluent in English (near native speaker)
Comfortable with basic business math
Able to learn many different kinds of tasks
Critical thinking skills: ability to think through a problem or situation & solve it
Organized, able to follow a process
Pay attention to details
Type 50 WPM

Preferred:
eCommerce experience
Athletic background
Sales experience

ADDITIONAL DETAILS
*REQUIRED - Internet: Fast, stable connection that is NOT interrupted
Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise - no coffee shops, children, dogs, etc.

WORKING HOURS
Full time position (40 hours/week): Working hours are Mon-Fri 8:30a-5:30p US Eastern Time with a lunch break.

HOW TO APPLY
Message me a SHORT cover letter.

I look forward to making the world a healthier place with you!
Joe