First Line Customer Support
Budget: $15 – $25 CAD
Seeking someone who resides in Ontario (and, ideally, in the Thunder Bay Area) to provide first line technical support to a customer for our software.
The software is a data entry application built using MS Power Apps. Training will be provided along with a FAQ document for referral.
A login into our customer support portal will be provided and support questions will need to be responded to within 4 business hours. If they cannot be answered, they need to be escalated to second-line support within 4 business hours.
Ideally, the ability to answer phone calls (they will have a single caller Id from our customer support portal) will be included. If calls can only be answered during specific hours and days of the week, please indicate this.
This is a part-time, on-call contract. Expected load will be approximately 1 call per day for the first couple of months and then 1 call per week for the remainder of the contract. The contract is for a 12 month duration.
Ideal Skills:
- Proficiency in written and spoken English.
- End-user experience with data entry applications.
- Previous technical support experience.
- Friendly, helpful demeaner.
Please, provide examples of your previous experience and evidence of skills along with your quote.
The software is a data entry application built using MS Power Apps. Training will be provided along with a FAQ document for referral.
A login into our customer support portal will be provided and support questions will need to be responded to within 4 business hours. If they cannot be answered, they need to be escalated to second-line support within 4 business hours.
Ideally, the ability to answer phone calls (they will have a single caller Id from our customer support portal) will be included. If calls can only be answered during specific hours and days of the week, please indicate this.
This is a part-time, on-call contract. Expected load will be approximately 1 call per day for the first couple of months and then 1 call per week for the remainder of the contract. The contract is for a 12 month duration.
Ideal Skills:
- Proficiency in written and spoken English.
- End-user experience with data entry applications.
- Previous technical support experience.
- Friendly, helpful demeaner.
Please, provide examples of your previous experience and evidence of skills along with your quote.