Experienced customer service rep for an educational company
Budget: $15 – $25 USD
We are a community of educators, designers, marketers and entrepreneurs. We work across diverse disciplines and global boundaries to connect more students to top tier universities and colleges. We partner with higher education institutions to help them build and manage learner-centered, academically strong experiences that help learners to achieve success in career and life.
We are seeking qualified candidates that are willing to work Monday -Friday 9AM -6 PM PST shift.
Specific duties and responsibilities include, but are not limited to, the following:
-Guide and Monitor students’ progress regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.
-Provide high touch support to students and act as the student’s main point of contact during their program of study.
-Follow established communication plan guidelines and protocol.
-Evaluate student’s abilities, interests and personality characteristics in order to provide regular guidance and support activities.
-Timely response to student’s inquiries – if a student inquires before noon a response is required by end of the current business day, if the student inquires after noon, a response is required before noon the next business.
-Completes all tasks as defined in the timelines assigned.
Here is a case study to prove your abilities as a professional CSR. Please solve it and submit the file along with your proposal.
https://docs.google.com/document/d/1Ch_IX3Mah28Nqfmhvb1e_CWkt7paHh91XIymwDqkcbA/edit?usp=sharing
please start your proposal with the word "Create" to assure that you read all the requirements.
Best wishes.
We are seeking qualified candidates that are willing to work Monday -Friday 9AM -6 PM PST shift.
Specific duties and responsibilities include, but are not limited to, the following:
-Guide and Monitor students’ progress regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.
-Provide high touch support to students and act as the student’s main point of contact during their program of study.
-Follow established communication plan guidelines and protocol.
-Evaluate student’s abilities, interests and personality characteristics in order to provide regular guidance and support activities.
-Timely response to student’s inquiries – if a student inquires before noon a response is required by end of the current business day, if the student inquires after noon, a response is required before noon the next business.
-Completes all tasks as defined in the timelines assigned.
Here is a case study to prove your abilities as a professional CSR. Please solve it and submit the file along with your proposal.
https://docs.google.com/document/d/1Ch_IX3Mah28Nqfmhvb1e_CWkt7paHh91XIymwDqkcbA/edit?usp=sharing
please start your proposal with the word "Create" to assure that you read all the requirements.
Best wishes.