Entry-Level Customer Support for E-commerce

As a budding e-commerce startup, I'm in need of an energetic and dedicated entry-level customer support executive. This role is pivotal in ensuring a smooth shopping experience for our customers. Tasks include:
- Handling customer queries: Timely and professionally responding to customer inquiries is key.
- Processing returns and refunds: You will be responsible for managing our return and refund processes.
- Managing order tracking: Keeping customers informed about their order status and helping with tracking.

Proficiency in the following communication channels is essential:
- Email: You will handle a significant portion of customer queries via email.
- Live chat: Real-time interactions with customers will also be part of your responsibilities.

Ideal skills and experience for the job include:
- Excellent communication skills: You should be able to convey information clearly and effectively.
- Problem-solving skills: You should be able to handle customer complaints and queries with patience and tact.
- Basic knowledge of e-commerce: Familiarity with online shopping processes will be beneficial.
- Tech-savviness: Comfort with using computers and various online platforms is a must.