Entry-Level Chat Support Agent

I’m expanding our remote customer happiness team and would love to bring on an entry-level agent who can keep our live-chat window and shared inbox humming. You’ll be typing in clear, natural-sounding English, juggling several conversations at once, and making sure every visitor leaves with a quick, polite resolution.

The work is fully remote, yet I’m specifically looking for someone based in Serbia or the wider Balkan / Eastern European region so your time zone lines up with the rest of the crew. A headset, a steady connection, and a talent for friendly written communication are the only technical requirements.

Deliverables
• Cover live chat during your scheduled shift, keeping first-reply times low
• Answer incoming emails with concise, accurate information
• Tag, escalate, or close tickets in our help desk tool when needed
• Maintain the CSAT score we pride ourselves on

If you’re detail-oriented, comfortable multitasking in a fast paced queue, and eager to grow your support skills, let’s talk.